Supporting you and your IT System
At Langley Compass Group, we understand the critical role IT plays in your business. Our support packages are designed to minimise downtime, optimise performance, and provide peace of mind through proactive management and expert assistance.
IT Support Packages
Our packages are structured to align with your operational needs, delivering predictable costs, reduced downtime, and expert support.
SUPPORT
Unlimited Technical helpdesk access
UK-based helpdesk available via phone and email during business hours for seamless issue resolution.
Return To Base Warranty
Full labour coverage for repairs on Langley Compass Group-supplied hardware, with manufacturer warranty coordination handled end-to-end
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MANAGEMENT
Professional Monitoring (RMM)
Our Remote Monitoring and Management (RMM) platform includes real-time alerts enabling our support team to proactively support devices and minimise downtime. Includes Patch Management and Asset & license reporting.
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SECURITY
Managed Anti-Virus
Total desktop security solution including Anti-Virus, anti-malware, Hosted Intrusion Protection.
Everything in Essential PLUS…
SUPPORT
Engineer Call Out
On-site support is scheduled as needed for escalated issues.
3rd Party Software Support
We will act as a support liaison between you and your software suppliers for any issues. If the issue is deemed out of the scope of our support, additional charges may apply and will be quoted in advance.
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MANAGEMENT
IT Audit & Health Check
Everything in Essential and Advanced PLUS…
SUPPORT
Labour Included
Hardware supplied by Langley Compass Group includes labour for repairs.
Parts are not included. For older machines, parts availability may vary; If a part is unavailable, a new replacement machine will be offered at a preferential price.
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MANAGEMENT
New Workstation Setup
Dedicated Account Manager
Get a monthly executive report emailed to you.
Client Portal
For connectivity billing and asset monitoring
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SECURITY
Next Generation Security
End Point Detection and response (EDR) and advanced threat security
Pricing based on user. Helpdesk is available during business hours, excluding Christmas day, boxing day and New Year’s Day.
Remote support only is provided during bank holidays. Does not include shipping cost of sending repairs/replacement equipment.
Add Ons Available
Managed Mail Filtering
80% of all virus are delivered via email. This service offers perimeter protection preventing unwanted email and spam from reaching your network or users.
Back Up & Disaster Recovery
Protect your data and ensure business continuity with our comprehensive backup and disaster recovery solutions. From data loss to unexpected disruptions, we’ve got you covered to keep your operations running smoothly.
Phishing Awareness & Training
Safeguard your business against phishing attacks with our expert support. We help identify threats, provide guidance on securing your systems, and educate your team to recognize and avoid suspicious activity. Stay protected and maintain trust with robust defences against cybercrime.