Ye Olde Cheshire Cheese
Ye Olde Cheshire Cheese, located on Fleet Street in London, is arguably the most famous pub in the world and one of the few remaining 17th-century chophouses in the city. Steeped in history, Ye Olde Cheshire Cheese has a rich heritage and is a renowned establishment for locals and visitors alike. The pub’s vision is to preserve its traditional charm and provide a unique dining and drinking experience for patrons.
Challenge
Ye Olde Cheshire Cheese faced a challenge when their chosen EPOS provider encountered issues, preventing them from going live with their EPOS system in time for their reopening. In a time-sensitive situation, they sought a solution to address this problem and ensure a smooth reopening. On a recommendation, they contacted Langley Compass Group to explain their situation and the short timeframe of just three days.
Experience
Ye Olde Cheshire Cheese got in touch with Langley Compass Group, and a remote demonstration of the software was arranged promptly. Within the tight timeframe of three days, the Langley team efficiently set up and programmed the menu database and installed the EPOS system in London, enabling the pub to reopen on schedule. An installtion was dispatched to set-up prior to the day, and also provide assistance on the day of the opening.
Results
Working with Langley Compass Group had a significant impact on Ye Olde Cheshire Cheese. The seamless implementation of the EPOS system enabled the pub to resume operations smoothly and cater to their customers’ needs. The staff experienced the benefits of the new system, which streamlined their workflows and improved efficiency. Customers also benefited from the enhanced service, thanks to the integrated payment terminals and the solution for taking orders upstairs.
The overall output and operations of the business were positively affected by the collaboration with Langley Compass Group. Business owners and managers appreciated the great support received throughout the process, including the installation and training. Langley’s continued support ensured that any issues were quickly resolved, contributing to a seamless experience for Ye Olde Cheshire Cheese.
Ye Olde Cheshire Cheese highly recommends Langley Compass Group for their exceptional service and ongoing support. From the initial contact to the successful go-live of the EPOS system, Langley provided a great experience.
“Quick system installation service & very trustworthy. I’d say fuss-free software offers business owners exactly what they need to get going, from enabling transactions to managing stock. Worked with Mike Hawkes, he was very knowledgeable about potential issues before getting into it and was able to get it fixed very quickly. Best EPOS support team so far.”
Olga Molodcova from Ye Olde Cheshire Cheese
