Plates by Purnell’s

Introduction:

Plates by Purnell’s, a new venture by renowned chef Glynn Purnell, offers a delightful dining experience with classic Spanish tapas in the heart of Birmingham. As an existing client of Langley, the team at Plates by Purnell’s sought a comprehensive solution to manage their multiple sites efficiently. They needed a cloud-based back office system and electronic tableside ordering capabilities to streamline operations and enhance staff productivity.

The Challenge:

Opening a new site in Birmingham City centre, Plates by Purnell’s wanted to replicate the success of their main restaurant, Purnell’s, by implementing the same advanced Epos system. However, they had unique requirements for tableside ordering and payments, which necessitated a tailored solution.

The Solution:

Plates by Purnell’s reached out to Langley to meet their specific needs and connected with Michael Dobson, their dedicated Account Manager. Since they were familiar with Langley’s offerings and had a positive experience with the Sam Touch Epos system at Purnell’s, the decision to opt for the same system was an easy one.

Langley provided Plates by Purnell’s with the Sam Touch Epos system, including additional handheld ordering and payment functionality. Prior to installation, Langley’s team fully programmed the new system to ensure seamless integration with the restaurant’s operations. A comprehensive training session was conducted to equip the staff with the necessary skills to utilise the system effectively.

Results and Benefits:

By implementing the Sam Touch Epos system at Plates by Purnell’s, the management team achieved operational consistency throughout their restaurant group. The cloud-based back office solution allows them to manage multiple sites from a single platform, providing real-time insights and streamlining administrative tasks.

The introduction of tableside ordering and payments proved to be a game-changer for Plates by Purnell’s. The staff now had the ability to take client orders directly from the compact devices, which would then be seamlessly transmitted to the kitchen and bar. This not only enhanced the overall dining experience for customers but also significantly improved staff efficiency.

The management team and stakeholders at Plates by Purnell’s greatly benefited from the robust reporting capabilities offered by the Sam Touch Epos system. The cloud-based back office and the Dashboard reporting feature allowed them to monitor and analyse key performance indicators (KPIs) across all their sites. This real-time visibility empowered them to make informed decisions and optimise their operations.

Conclusion:

By partnering with Langley and implementing the Sam Touch Epos system, Plates by Purnell’s successfully addressed their operational challenges while enhancing the overall efficiency and customer experience. The tailored solution allowed them to manage the restaurant effortlessly and introduced tableside ordering and payments, resulting in streamlined operations and improved staff productivity. With the ability to monitor KPIs through the cloud-based back office, Plates by Purnell’s now has the tools they need to thrive in the competitive restaurant industry.