The Mug House

Introduction

The Mug House Bewdley is a popular Restaurant located in Bewdley with a rich history dating back centuries, this establishment has always strived for excellence in customer service. To modernise and streamline their operations, The Mug House Bewdley embarked on a technology upgrade project.

The Challenge

Before this project, The Mug House had previously implemented an Android-based EPOS system to comply with pay-at-table ordering legislation during the pandemic. However, as the need for advanced functionalities and a more integrated solution arose, the owners decided to upgrade to Langley’s LCG Enterprise system. 

The Experience

Langley was a one-stop solution for all of The Mug House’s technology needs, streamlining their operations. The collaboration resulted in numerous benefits, including increased efficiency and improved functionality. The Mug House gained confidence in its technology infrastructure post-implementation. They praised Langley for being a great company, highlighting their excellent support service. Langley’s software development team closely engaged with the Mug House, designing and developing a tailored system, ultimately leading to the successful launch. Overall, the partnership with Langley was positive, offering comprehensive solutions, tangible benefits, and strong support.

The Results

The decision to upgrade to the LCG Enterprise System marked the beginning of a comprehensive technology transformation involving the following.

• EPOS System Upgrade
• CCTV Integration
• Online Table Booking System
• Telecommunications Infrastructure
• IT Infrastructure

The project resulted in many benefits following the successful implementation of their technology upgrade. The Mug House Bewdley now has a single contact point for all its technology needs, simplifying issue resolution and support processes. The LCG Enterprise system improved the efficiency of order management and payment processing. Improving the CCTV system increased security and provided peace of mind to staff and guests. Overall, the customer experience improved as the custom online table booking system streamlined reservations.

Hossey Saghri, Owner of The Mug House Bewdley, expressed his satisfaction with the project and Langley’s services, saying, “Langley are a great company to work with, even better support service. The Langley software development team contacted us, listened to our requirements, and designed and developed our system, which we went live with the EPOS project.”

Hossey Saghri, Owner