The Comfy Pub Co
The Comfy Pub Co is an independent pub and bar group based in the Midlands, established in 2010 with the opening of the Trooper in Lichfield, Staffordshire. Known for creating unique dining environments that reflect the personality of their locations, they offer an outstanding menu featuring locally sourced ingredients and global favourites.
Challenge:
The Comfy Pub Co sought a solution to manage their multi-site operations efficiently. To enhance operational efficiency, they needed a cloud-based system with integrated payment capabilities, handheld ordering devices, seamless software integration, and robust stock control functionality.
Experience:
Upon contacting Langley Compass Group, Michael and Richard thoroughly assessed The Comfy Pub Co’s needs. To deliver top-notch customer service the solution had to complement the in-venue processes. Langley recommended their Epos solution, which offered fully integrated payment processing, handheld devices for staff to take orders and payments at the table, seamless integration with Toggle digital Gift Card software, and comprehensive stock management capabilities.
Langley ensured the system was configured fully before the on-site installation. Their team underwent multiple group training sessions, facilitating a smooth transition from their previous Epos system.
Results:
Implementing Langley’s solution empowered The Comfy Pub Co to manage their multi-site operations efficiently. With the cloud-based back-office system accessible at their Head Office, real-time performance reporting on their venues became a reality. The integration of all-in-one ordering and payment devices allowed them to save time, which could be redirected towards enhancing their already high standard of customer service.
Louise Poxon, Finance Director at The Comfy Pub Co, expressed her satisfaction: “We would recommend Langley Compass Group to anyone looking for Epos or Payments. Our new Epos system is reliable and easy for the staff to use, but their very knowledgeable and helpful support team deals with any issues we have very quickly. This is vital for a hospitality business.”
Louise Poxon, Finance Director
