Craft & Jam Venues
Introduction:
Craft & Jam Venues is a thriving chain of six venues renowned for their fresh quality food, craft beers, spirits, and live music in Telford & Shropshire. As the business expanded, their EPOS technology requirements evolved, leading them to partner with Langley, a trusted supplier of EPOS systems for over a decade.
Challenge:
Craft & Jam Venues faced the challenge of managing multiple sites while maintaining seamless operations. Their evolving needs demanded advanced EPOS technology to streamline processes, improve efficiency, and the ability to gain comprehensive insights into sales, stock, and staff performance across the entire group.
Experience:
Craft & Jam Venues collaborated closely with Richard Cox, the Managing Director of Langley, and his team throughout the project. The partnership involved several key stages:
- Langley’s experts conducted onsite demos and presentations, ensuring that the Craft and Jam management team fully understood the capabilities and benefits of LCG solutions.
- Based on the specific requirements of Craft & Jam Venues, LCG recommended an integrated suite of solutions, including:
- Integrated Mobile POS and Pay for enhanced customer experience and efficient transactions.
- LCG Enterprise Head Office for centralised reporting, providing owners with real-time visibility into sales, stock, and staff performance.
- Integrated payment solutions for seamless and secure payment processing.
- Langley facilitated a smooth transition by providing onsite installations, go-live standby support, and comprehensive training. The Craft & Jam team received remote training and project management support to ensure a successful implementation.
Results:
Craft & Jam Venues experienced significant improvements. The upgraded EPOS systems and integrated solutions streamlined operations, enabling the venues to operate seamlessly and serve customers more efficiently. The cloud-based centralised head office solution provided owners with full visibility of sales, stock, and staff performance reporting, enabling informed decision-making. Integrated mobile POS and payment solutions facilitated faster, more accurate transactions, enhancing the overall customer experience. Overall LCG’s solutions positioned Craft & Jam Venues for future growth and success, providing a solid foundation for expansion and scalability.
The long-standing relationship between Owner Karl McGuire and Richard Cox, MD of Langley, has been built on trust and a shared vision for success. Craft & Jam Venues value their partnership with LCG, recognising the expertise, support, and reliability that Langley has consistently delivered over the past 12 years. Through the strategic partnership, Craft & Jam Venues successfully transformed their multi-site operations, leveraging advanced EPOS technology, integrated payment solutions, telephony, and broadband services.
“The partnership between Craft & Jam Venues and LCG is set to continue for many years to come, ensuring ongoing success and innovation. We would definitely recommend Langley Compass Group to other businesses in the industry.”
Karl McGuire
