Purnell's Restaurant
Purnell’s is a renowned Michelin Star restaurant in Birmingham, led by celebrity chef Glynn Purnell. As an award-winning establishment that provides an innovative British menu, Purnell’s sought to improve its operational efficiency and streamline performance monitoring across its multiple sites. Having been a longstanding customer of Langley Compass Group (LCG) since 2007, Purnell’s looked to LCG for a solution that would modernise their EPOS system and provide comprehensive management tools.
Challenges:
Purnell’s existing EPOS system had not been updated for a considerable period, hindering its ability to manage operations and adapt to evolving needs effectively. With the opening of a new venue, Purnell’s required a solution that could efficiently monitor and manage multiple sites from a centralised platform. The previous EPOS system lacked essential features necessary for optimising efficiency and decision-making.
Experience
Michael Dobson, the assigned Account Manager from Langley Compass Group, visited Purnell’s to demonstrate LCG’s new EPOS software, which offered numerous added features compared to their existing system. This included a cloud-based back office, providing remote access and real-time performance monitoring. Recognising the need for a hardware and software upgrade, Langley fully programmed the new system and conducted training sessions for Purnell’s staff on the EPOS system and cloud back office.
“We received comprehensive training on the EPOS system and cloud back office prior to, during and after the installation. LCG are always on hand to help with any enquiries we may have.”
Adrien Garnier, Restaurant Manager.
Results
The implementation of LCG’s EPOS software significantly improved operational efficiency for both the staff and management team at Purnell’s. The new system, coupled with upgraded hardware, provided modern features and streamlined processes, allowing the team to focus on delivering exceptional service to their clients.
The cloud-based back office solution offered by LCG empowered Purnell’s stakeholders to monitor the restaurant’s performance in real-time. This access to timely data enabled data-informed decision-making and provided valuable insights for optimising operations and improving overall performance.
Langley Compass Group remained dedicated to providing continuous support to Purnell’s. They were readily available to address any inquiries or concerns that arose during and after the installation, ensuring a smooth transition and ongoing operational success. Ongoing support ensures that Purnell’s remains at the forefront of technological advancements in the hospitality industry, facilitating its continued success as a leading restaurant chain.
