The Boat Inn Lichfield
The Boat Inn, led by renowned chef Liam Dillon, is a fine-dining restaurant located in Lichfield. Known for its sustainability projects and featured on the Great British Menu in 2017, the restaurant sought to improve its operations by upgrading its outdated EPOS and payment system. Dissatisfied with their non-integrated payment solution and experiencing issues with their mobile ordering system, The Boat Inn approached Langley Compass Group (LCG) for a comprehensive solution that would streamline their processes and enhance the guest experience.
Challenge
The Boat Inn had outgrown its existing EPOS system, which hindered its ability to manage orders and payments efficiently. The non-integrated payment solution resulted in a slow payment process, negatively impacting the customer experience. The restaurant’s mobile ordering system for the terrace also frequently failed, leading to lost orders and customer dissatisfaction. Overall, this caused inefficiencies and difficulties in managing operations. The Boat Inn wanted to reduce costs associated with their table reservation provider while maintaining functionality and integrating it with LCG POS software.
Experience
The Boat Inn contacted Richard Vickers, Sales Manager, who suggested that Langley Compass Group acted as both an EPOS and payment solution partner for The Boat Inn. Upon consultation and a demo by LCG, the restaurant opted for their integrated payment solution, mobile order and pay capabilities, and integration with Toggle Online E Com Gift Cards. They also followed the recommendation to switch to a new online table reservation provider that allowed integration with LCG POS software, reducing costs and streamlining operations.
Results
The fully integrated solution provided by LCG allowed for quicker service and enhanced guest experience. Seamless payment processing and efficient mobile ordering on the terrace contributed to smoother operation and improved customer satisfaction.
The Boat Inn’s management team now has full access to real-time data and comprehensive reports on the restaurant’s performance through LCG’s enterprise cloud-based reporting system. This visibility allows for better decision-making and more effective management of the restaurant’s operations.
Switching to LCG’s integrated payment solution and optimising the reservation process, The Boat Inn reduced costs associated with their previous disjointed systems. The consolidation and integration of POS, payment, reservation, and gift card solutions resulted in streamlined operations and reduced expenses.
Conclusion
By partnering with Langley Compass Group for an integrated EPOS and payment solution, The Boat Inn significantly improved its operations and guest experience. The seamless integration of various systems streamlined processes and reduced costs. The Boat Inn now stands as a prime example of how leveraging the right technology and integration can enhance efficiency and customer satisfaction in the hospitality industry.
