Supporting you and your EPoS System
In today’s fast-paced retail and hospitality environments, efficient and reliable EPoS (Electronic Point of Sale) systems are crucial for seamless operations. We understand the challenges your business face in maintaining your EPoS infrastructure so we offer robust service packages designed to keep your business running smoothly.
EPoS Support Packages
Our comprehensive support options are designed to give you peace of mind that we've got your back when you need us most so you can focus on what matters most - growing your business. Trust us to take care of the systems that power your success.
Unlimited Technical helpdesk access
Uk-based helpdesk.
Connect with the helpdesk via telephone and email
Return To Base Warranty
Hardware supplied by Langley Compass Group includes labour for repairs.
Comprehensive handling of manufacturer warranties and support is provided.
Everything in Standard PLUS…
Engineer Call Out
call-out will be scheduled as needed upon escalation by the helpdesk.
EPOS Audit & Health Check
Minor additions & changes
Cover the cost of quick and secure amendments to your programme data, including assigning clerks, Fobs and Back Office Users
Everything in Standard and Pro PLUS…
Labour Included
Hardware supplied by Langley Compass Group includes labour for repairs.
Parts are not included in repairs labour. For older machines, parts availability may vary; If a part is unavailable, a new replacement machine will be offered at a preferential price.
Dedicated Account Manager
Get a monthly executive report emailed to you
Client Portal
For Merchant Acquiring and Connectivity billing
Pricing based on lane. Helpdesk is available during business hours, excluding Christmas day, boxing day and New Year’s Day.
Remote support only is provided during bank holidays. Does not include shipping cost of sending repairs/replacement equipment.
Add Ons Available
Out Of Hours Emergency Remote support
We’re here beyond 9-to-5 to address critical issues like system outages, major functionality disruptions, and security vulnerabilities. Monday-Friday: 18:00–22:00, Saturday: 13:00–22:00, Sunday & Bank Holidays: 11:00–22:00 (excludes Christmas Day, Boxing Day, and New Year’s Day).
Loan Equipment Cover
When essential equipment needs replacing, we provide comparable loan equipment to keep your business running. While some programming limitations may occur, we’ll do our best to adapt to your needs. With Loan Equipment Cover, your business never stops.
EPOS Data Base Bureau Service.
Focus on growing your business while we handle your EPOS system’s daily administration. From updates to price changes, we keep your system running smoothly, though full rewrites aren’t included. Trust our experts for reliable, hassle-free support.
Integrations Support
Whether using LCG Payments or third-party applications and software, we’ll liaise with software suppliers to resolve issues and ensure smooth operations. Additional charges for out-of-scope support will be quoted in advance. Our UK-based team offers expert remote support during business hours to minimize disruptions and keep your systems running efficiently.